Refund Policy

Refund & Return Policy

At Ninja Cruiser, we want you to shop with confidence. If something isn’t right, we’re here to help. Please review our return and refund guidelines so we can serve you fairly and efficiently.

Returns & Exchanges

We accept returns and exchanges on most items within 30 days of delivery, provided that:

  • Items are unused, uninstalled, and in original condition

  • Original packaging is intact

  • A Return Authorization (RMA) Form is requested before sending any item back

A small restocking fee of 15% may apply to cover inspection and handling costs.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

All returns are inspected upon receipt. Items that fail inspection may be returned at the buyer’s expense or declined.

Fitment & Installation

Sometimes a product may not fit as expected.

  • A restocking fee of 10% may apply

  • Powder-coated or coated products with scratches, chips, or cracks may incur a small refinishing fee of 10% of product price

We are happy to advise before purchase to help ensure correct fitment and avoid unnecessary returns.

Used Products & Warranty

  • Used products are not eligible for return after 30 days

  • Warranty claims are handled according to the manufacturer’s warranty policy.

  • Ninja Cruiser will assist in submitting and processing valid warranty claims

  • Labor costs, installation, and incidental damages are not covered unless explicitly stated

Order Cancellations

  • Orders may be cancelled within 72 hours after order is placed

  • A small processing fee (up to 10%) may apply to cover payment gateway and merchant fees

  • Orders that have already been shipped or prepared cannot be cancelled

Built-to-Order & Custom Items

Custom or built-to-order products (e.g., bumpers, underbody protection, roof racks):

  • Can only be cancelled within 72 hours of purchase

  • After that, these items are non-refundable and non-returnable

We recommend reviewing specifications carefully before placing your order.

How to Return an Item

  1. Contact our support team to request a Return Authorization (RMA) Form

  2. Complete and submit the RMA Form

  3. Include the RMA in your return shipment

Returns sent without prior authorization may be delayed or declined.

Reporting Issues

Please inspect your order immediately upon delivery.

  • Any missing, damaged, or incorrect items must be reported within 5 business days

  • Reporting issues promptly helps us resolve matters quickly and efficiently

Shipping Damage or Lost Items

If your item arrives damaged or is missing:

  • Notify us within 30 days of delivery

  • We will assist in arranging replacements or insurance claims with the courier

Claims submitted after 30 days may not be valid.

Our Commitment

We aim to process all returns and refunds in a fair and timely manner.
Refunds will be issued after items are received, inspected, and approved.

Original shipping fees are non-refundable unless the return is due to our error.